The Mental Conundrum

by Ali Ahmad, October 8, 2021

We all have faced a feeling of regret at some point in our lives. Regret is a human condition that I am sure all of us have faced at least once in our lifetime. The feelings of hopelessness and regret positively reinforce each other as we look back on the past and fixate on the problems we have faced. The more we begin to fixate on these problems, the more we begin to deviate from taking action and instead begin to imagine hypotheticals in our mind. These replays of alternate scenarios in our heads induce  feelings of accomplishment and triumph where there is none to begin with. This fantasy is our mind methodology of expunging negative emotions and mutating it into something bright and positive. This at first does not sound like a problem at first, given that we normally associate feelings of positivity with fulfillment. However, I believe that the motivation that drives us to excel and learn is stifled by feelings of positive emotions that overshadow negative feelings. 

I was once at a house party and a friend of mine from high school was in attendance. They had just accepted an offer of admission from Dartmouth College, a prestigious ivy league university. I was just a junior in High School studying for a retake of the SAT exam hoping to get into a good school. Naturally, I felt that I had fallen behind in my studying and went to bed at night dreaming that I had attained a perfect score through hours of desiccated study. I instantly felt better afterwards and unfortunately I never put in the hours of studying I had initially envisioned myself doing. If I had set up initial negative feelings of having fallen behind or of feeling inferior, I might have had the push I needed to put in the hours of studying and to make a meaningful change in my life.

In a study conducted on cocaine addiction treatment success, the emotional processing of addicts was measured to see if there is any correlation between motivation and goal directed behaviors. The study found that brain areas activated in early treatment for cocaine addiction were also active during  emotional activation. These brain regions included the amygdala, accumbens, and fusiform gyrus (Contreras-Rodriguez et al.). This might sound surprising at first, considering that we all strive to cultivate positive emotions. On the contrary, we all purposefully have a built in “negativity bias,” that we actively use to create adverse scenarios to contrast against to better digest information. This bias is an evolutionary feature unique to humans. In fact the early origin of these negative emotions can be clearly observed in infants, where infants “look at angry faces for a shorter duration due a recognition of aversive stimulus,” (Vasih et al.) All of this suggests that our brains are hardwired from the beginning to attend to negative or threatening stimulus in the environment more so than happy or positive stimulus.

So what are the practical takeaways from this finding? We can first begin by redirecting our negative cognitive energy to moving forward. By grounding ourselves in the present moment we can begin to break through this mental trap and begin to take small steps towards a slightly more positive future.


Works Cited

Contreras-Rodriguez, Oren, et al. “The neural interface between negative emotion regulation and motivation for change in cocaine dependent individuals under treatment.” Drug and Alcohol Dependence, vol. 208, 2020. doi.org/10.1016/j.drugalcdep.2020.107854

Vaish, Amrisha, et al. “Not all emotions are created equal: The negativity bias in social-emotional development.” Psychological Bulletin, vol. 134, no. 3, 2013, pp. 383–403. doi.org/10.1037%2F0033-2909.134.3.383

The Insidious Rise of Automation

By Ali Ahmad, April 23, 2021

Next time you go to your favorite coffee shop or go the checkout aisle at Walmart, you won’t be met with the warm welcome of a person behind the counter. Instead, a computer will simply prompt you for payment. Automation is replacing jobs that were once held by people with cold efficient machines. This raises ethical issues of unemployment, wealth inequality, and how we interact with machines. Automation holds the potential to drastically upend the precious balance of labor that we have today.

Automation is the result of advancement made in artificial intelligence, robotics, and advanced computing systems. Customer service is especially vulnerable to automation takeover. Instead of a cashier behind a counter, customer check out is now equipped with automated touchscreen kiosks.  Businesses looking to improve customer satisfaction and reduce wait time in lines are resorting to these kiosks. Leading technology and business executives concluded during a Gartner Customer Service Summit that “nearly 85% of all customer transactions will be done with humans” by 2030 (Schneider, 2017).  Furthermore, people are turning to robots for brand information and outreach. Facebook, along with airline and tourism businesses, are employing thousands of chatbots to connect consumers with ads—in fact, messaging apps overtook social media since “individuals are increasingly using messaging apps to interact with brands” (Schneider, 2017).

Automation is also becoming increasingly involved in the kitchen.  In 2015, four MIT graduates founded Spyce, a fully robotic kitchen that “cooks food constantly by tumbling your food, thus providing a nice sear” (Andrews, 2019). These robotic culinary contraptions cook food in less time and reduce wait time. Businesses are eagerly turning to automation technology as operating costs and competition increase, but right now automation remains more of a “ helping hand” (Andrews, 2019).

Having automated machines in the workplace has generated heated ethical dilemmas in the workplace. With an increase in automation, there is a good chance that some jobs will be considered obsolete in a few years. Humans will no longer be “central and critical” to the workplace environment and productivity (Mayor, 2019). Advances in automation also highlight the growing wealth inequality in America and impact corporate greed has had on technological development. From 1987 to 2016, displacement due to automation was 16 percent but reinstatement was only 10 percent in factory positions (Dizikes, 2020). In other words, more people from lower paying jobs are being displaced than are being hired. Furthermore, by pushing low income groups out of the labor force and replacing them with automated machines, the need for skilled labor increases. This demand for scarce labor may push highly skilled income further above low skilled income, widening the already massive income gap (Dizikes, 2020).

Introducing automated machines into the workplace could also lead to heightened workplace anxiety. By having machines that do some of the tasks originally done by humans, workers might begin to fear losing their job. Since automated machines are quickly becoming more and more advanced, it is not unmanageable to foresee a future where machines perform work in an office environment, thus “causing panic and reducing morreale” (Gaskell, 2018). If automation is to have a much larger place within our society these pressing ethical dilemmas need to be addressed immediately.

Automation is here to stay, and we need to adapt to the ever-changing technological challenges that automation brings. As algorithms replace human workers, there is a chance of increased unemployment. In an automated society, many people will face the dilemma of “broken career ladders,” in which entry-level workers no longer have any opportunity to enter the workforce (Wong, 2015). Entry-level jobs in finance, banking, construction, and even waiting tables could become automated in the future. These jobs will greatly reduce career options for many young workers. The future of automation appears quite alarming.  Once a reservoir of creativity and hope, modern technological advancement is quickly becoming a nightmare with extensive ramifications for blue collar workers.


References

Andrews, R. (2019, August 28). How automation is changing the way restaurants do business. Eat. https://restaurant.eatapp.co/blog/automation-in-restaurant-industry

Dizikes, P. (2020, May 5). Study finds stronger links between automation and inequality. MIT News. https://news.mit.edu/2020/study-inks-automation-inequality-0506

Gaskell, A. (2018, April 18). Automation, ethics and accountability of AI systems. Forbes. https://www.forbes.com/sites/adigaskell/2018/04/18/automation-ethics-and-accountability-of-ai-systems

Mayor, T. (2019, July 8). Ethics and automation: What to do when workers are displaced. MIT Sloan School of Management. https://mitsloan.mit.edu/ideas-made-to-matter/ethics-and-automation-what-to-do-when-workers-are-displaced

McNeal, M. (2015, August 7). Rise of the machines: The future has lots of robots, few jobs for humans. Wired. https://www.wired.com/brandlab/2015/04/rise-machines-future-lots-robots-jobs-humans/

Schneider, C. (2019, October 28). 10 reasons why AI-powered, automated customer service is the future. Watson Blog. https://www.ibm.com/blogs/watson/2017/10/10-reasons-ai-powered-automated-customer-service-future/

Wong, J.C. (2015, January 18). How will automation affect society? World Economic Forum. https://www.weforum.org/agenda/2015/01/how-will-automation-affect-society/